All sales are final. If something is wrong with your order, we will make it right: tell us within 24 hours of receiving it.
All sales are final
We do not accept returns or exchanges, and we do not issue refunds.
When we replace an item
We replace an item only when:
- You received an incorrect item.
- An item was damaged in transit.
- An item is missing from your order.
How to report a problem
Email support@midwestpeps.net within 24 hours of receiving your order, with:
- Your order number.
- Photos of the item and its packaging that show the problem.
The product must be unopened and unused. Claims made after 24 hours, or without photo evidence, cannot be accepted.
What happens next
We review every claim. If your claim is approved, we will send you a replacement.
Contact us
Email support@midwestpeps.net. Hours of operation (CST): Monday to Friday 8:00 AM to 4:00 PM, Saturday 9:00 AM to 12:00 PM, closed Sunday and federal holidays.
